FAQ

Frequently asked questions

How long will it take for my order to come?

Orders are processed within two to three working days of receiving the order. Orders are then posted using Royal Mail services. So please allow five to seven working days to receive your orders. If you need your order in a hurry, please do not hesitate to contact me. I am always happy to oblige and if it can be processed earlier then I am happy to try and accommodate you.



Can you send the card directly to person I am sending it to?

Yes! I am happy to send your card directly to the recipient. Just contact me with the details of the person. I am also happy to handwrite a small message on the inside of the card for you.



My order hasn't arrived, what do I do?

I would be devastated if your order didn't arrive! In the first instance please contact me on kaelaelliottgifts@gmail.com and I can try and track your order for you. Your custom is important to me, so if it still hasn't turned up in a couple of days, then I will send you a replacement.



Do you do wholesale or sell your products to shops?

Yes! I love nothing more to have my work and designs available for purchase through shops. My minimum order values are pretty low and small orders are always welcome. Please contact me on kaelaelliottgifts@gmail.com for more details on my wholesale terms and conditions.